How Automation Improves Visitor Navigation, Engagement, and Experience
The National Museum of Science and Technology of Catalonia (MNACTEC) — a leading cultural institution in Spain — introduced KettyBot from Pudu Robotics to enhance visitor navigation and engagement across its large exhibition spaces.
The museum implemented robotic guides to modernize the visitor experience and improve accessibility throughout its exhibits.
The Challenge
With a large, complex layout and diverse visitor base, MNACTEC faced:
- Difficulty helping visitors navigate expansive exhibition areas
- Limited staff availability for continuous guest guidance
- The need to create a more interactive and modern museum experience
- Challenges maintaining engagement across all age groups
This created a gap: More reliance on static displays — less interactive, guided visitor experiences.
The Solution
KettyBot was deployed to support autonomous navigation and interactive visitor guidance throughout the museum.
The robots:
- Guide visitors to selected destinations via touchscreen interface
- Navigate safely through crowded exhibition spaces
- Deliver audiovisual content at key points of interest
- Provide interactive, self-directed tour experiences
This shifted operations from: Static navigation → interactive, guided experiences
The Results
Improved Visitor Navigation
Easier wayfinding across large exhibition areas- Reduced reliance on staff for directions
Increased Visitor Engagement
- Interactive content enhances learning experience
- Higher engagement across all age groups
Enhanced Guest Experience
- Personalized, self-guided exploration
- More immersive and memorable museum visits
Increased Public Interest
- Attraction of new visitors through innovative technology
- Positive feedback and stronger brand perception
Why This Works
Most automation fails due to poor adoption — not poor technology.
Success in public and cultural spaces comes from:
- Enhancing the visitor experience—not complicating it
- Making technology intuitive and accessible
- Supporting both education and engagement
The Impact Robotics Approach
Impact Robotics focuses on managed automation:
-
Start with a real-world use case
- Validate performance in your environment
- Scale what improves both operations and experience
Not automation for the sake of technology — Automation that creates better experiences.
Bottom Line
In museums, engagement drives experience.
Robotics helps bring exhibits to life — while guiding visitors through more meaningful, interactive journeys.
As a Certified PUDU Robotics Distributor, Impact Robotics helps organizations implement automation that works in real environments—supporting staff, improving operations, and elevating the overall experience.